Refund policy

RETURNS AND REFUNDS POLICY

Last updated: June 21, 2026

1. Scope

This policy applies to purchases made through thee76s.

Nothing in this policy limits or excludes any mandatory consumer rights that apply to your purchase.

thee76s sells new, pre owned, vintage and collectible fashion products. Each item is individually inspected, photographed and documented before shipment.

2. No voluntary returns

Except where a statutory right of withdrawal or another mandatory consumer right applies, thee76s does not offer voluntary returns, exchanges or refunds for change of mind, size or fit preference, colour preference, accidental purchases or a decision not to keep an item.

Business to business purchases are final unless otherwise agreed in writing before payment.

3. Statutory right of withdrawal

Where you have a statutory right of withdrawal, you may withdraw from your purchase within fourteen days without giving any reason.

For consumers in the European Union and European Economic Area, the withdrawal period ends fourteen days after the day on which you, or a third party named by you who is not the carrier, receive the goods.

If multiple items from one order are delivered separately, the withdrawal period begins when the final item is received.

To exercise your right of withdrawal, you must inform us through a clear statement by email or post.

thee76s
Noel Brehm
Mehliskopfstraße 6
76189 Karlsruhe
Germany

Email: thee76sbusiness@gmail.com

To meet the withdrawal deadline, it is sufficient to send your withdrawal notice before the fourteen day period has ended.

4. Return period and return address

After informing us that you wish to withdraw, you must return the item within fourteen days.

Return address:

thee76s
Noel Brehm
Mehliskopfstraße 6
76189 Karlsruhe
Germany

Please contact us before sending a return so that we can provide return instructions. This does not affect your statutory right of withdrawal.

Returns sent to an incorrect address may delay processing.

5. Return shipping costs and refunds

Unless the item is materially not as described, damaged on arrival or confirmed to be inauthentic, the customer is responsible for the direct cost of return shipping.

For returns from outside the European Union, customers must complete customs declarations accurately and clearly declare the shipment as returned merchandise.

Any avoidable customs charges caused by inaccurate or incomplete return documentation may be deducted from the refund where legally permitted.

We recommend tracked shipping for all returns and insured shipping for high value items.

Refunds are issued using the original payment method unless another method has been agreed in writing.

Where a statutory withdrawal applies, the original standard delivery cost will be refunded. Additional charges for express delivery, premium shipping or optional shipping upgrades will not be refunded.

We may delay the refund until we have received the returned item or until you provide proof that the return has been sent, whichever happens first.

6. Return condition and loss in value

Items may be inspected only to the extent that would be possible in a physical retail store.

Customers are responsible for any loss in value caused by handling beyond what is necessary to inspect the item.

A deduction from the refund may apply where an item has been worn beyond trying on, washed, cleaned, altered, repaired, damaged, exposed to smoke or odour, stained, used outdoors or returned with missing parts or accessories.

Please return all included accessories, product packaging, dust bags, authenticity cards, receipts and other items originally supplied where possible.

Missing packaging or accessories may result in a deduction only where this has caused an actual reduction in the value of the item.

All returned items are inspected and compared with pre shipment photographs, condition notes, product specific details and packaging documentation.

If a returned parcel contains a different item, counterfeit replacement, altered product or materially incomplete item, no refund will be issued. thee76s reserves the right to document the matter and report it to the relevant payment provider or authorities where appropriate.

7. Condition, authenticity and item issues

Existing wear, fading, marks, repairs, signs of age and other condition details that are clearly shown in photographs or stated in the product description do not constitute a defect.

If you believe that an item is materially not as described, damaged on arrival or not authentic, contact us as soon as possible at thee76sbusiness@gmail.com.

Please include your order number, clear photographs and any relevant information that may help us assess the issue.

Do not wear, alter, clean, repair or resell the item while the matter is being reviewed.

Where a valid issue is confirmed, thee76s will handle the matter in accordance with applicable statutory rights.

8. Exclusions

Where legally applicable, the right of withdrawal does not apply to clearly personalised goods or sealed goods that are not suitable for return for health or hygiene reasons once their seal has been removed.

9. Model withdrawal form

Complete and send this form only if you wish to withdraw from your purchase.

To:

thee76s
Noel Brehm
Mehliskopfstraße 6
76189 Karlsruhe
Germany

Email: thee76sbusiness@gmail.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Order number:

Ordered on:

Received on:

Name of customer:

Address of customer:

Date:

Signature of customer if sent by post: